Covid-19 | Update From Our M.D.
To Our Passengers In Resort
We understand that the evolving situation is extremely disconcerting for our clients currently in resort around the globe. Even if you’re unable to get hold of us right now please be assured that we’re working around the clock on arrangements to repatriate our customers. We’re in contact with the airlines and governmentally bodies concerned about the logistics relating to each and everyone of our customers. As this is situation never seen before the arrangements aren’t straight forward but we are endeavouring to provide everyone with an update as soon as we can.
Customers who are travelling on a Virgin Atlantic flight can expedite the process by completing the Away From Home form here: https://flywith.virginatlantic.com/gb/en/prepare-to-fly/away-from-home.html
Updates from other airlines will follow as soon as we receive them.
A Message To All Our Other Customers
Dear Valued Customer
We are currently dealing with a high volume of calls due to the ongoing situation regarding Covid-19. Whilst we completely understand that some of our customers are concerned about their upcoming holiday arrangements, we urge you to not call us if you are not due to travel within the next 72 hours. All of our customers are important to us however all of our staff are hands on deck prioritising those customers with the most imminent departure dates as well as those in resort.
The health and safety of our customers is of utmost importance and we continue to monitor the situation closely, following any changes in advice set out by the Foreign and Commonwealth Office (FCO) and World Health Organisation (WHO). In light of last week's FCO announcement advising of no non-essential travel globally we are busy assisting our customers were due to travel over this period with re-booking their holidays.
If you are due to travel after Tuesday 31st March 2020 then we ask you to email us at [email protected] with your booking reference and departure date in the subject line.
If you are in resort
To all our customers currently in-resort, we would like to reassure you that we are working on helping to repatriate everyone back to the UK when required to do so, in accordance with international government directives and changing airline schedules.
Alongside our airline partners, we are working very hard to make this as easy as possible for you and are ensuring all our customers are returned home as quickly and safely as possible. We will be in touch with you directly when we have the most up-to-date information regarding any confirmed border closures and/or changes to airline schedules
If you are in resort and need to reach out to us please email us at [email protected] with your booking reference, name and resort in the subject line.
We are currently waiting for the updated government legislation on this extraordinary event, expected very soon. With some airlines (and many more expected) declaring ‘Force Majeure - Act of God’, no refunds will be available. We are however able to provide the option to defer your departure until a later date and will discuss the options supported by our airline and hotel partners. Whilst we have helped many happy customers re-book over the past week, we understand that some may not want to choose this option. In which case you need to check with your travel insurance provider as to the cover your policy provides.
Can I amend my booking for a future departure date?
This may be possible but we would need to advise on a case by case basis, subject to the conditions of your air tickets, date of departure and possibly other factors. For travel to destinations with no FCO advisory in place, we would liaise with the individual airlines and resorts to check if they’re allowing amendments and if charges may apply (see below).
All holidays post the global FCO advisory will operate as normal. However, should the FCO travel advice change to advise against travel to the country you are due to visit we will provide you with your options regarding amendments or cancellation. If you decide to amend your booking or cancel your booking with no FCO restriction in place then our standard Terms & Conditions will apply https://www.bestattravel.co.uk/terms-and-conditions
Book With Confidence
In light of the current situation we recognise that many of our customers feel uncertain about making future travel arrangements, however we are still assisting those that are going ahead with their travel plans. We continue to work with all of our holiday partners to ensure that your booking is made under the most flexible terms possible. Many major airlines and a number of our key hotel partners have implemented change fee waivers for new bookings made up to end March 2020. We are also waiving our booking amendment fee for new bookings made 11th – 31st March. Our expert team are on hand to talk you through our flexible booking options. As always we urge all customers to ensure they have adequate travel insurance. In the meantime, be assured you are financially protected under our ABTA & ATOL bonding.
We thank you very much not just for your on-going support but your patience and understanding at this time.
MD & Owner | Best at Travel