The Best At Travel Team Are Here To Help
Firstly let me start off by saying that I hope you and your family are keeping safe and well. Along with the rest of the UK the Best At Travel team have been working from home since the lockdown began. We recognise and whole-heartedly appreciate the hard work and sacrifices of the NHS and other keyworkers up and down this wonderful country of ours, and will remain working from home until the government deem it is safe for them to return to our London based offices.
It would be remiss of me not acknowledge the challenges this unprecedented situation has presented for not just Best At Travel, but the travel industry around the globe. Over the past 6 weeks my team have been working tirelessly to make contact with all our customers who were due to travel over this period, pulling out all the stops to repatriate those who were in resort when airlines were globally pulling flights, and to try and answer all of your queries about future bookings. In spite of all of this it’s been evident that we have not been able to provide the level of customer care to every single one of our clients, for which I am truly sorry.
Whilst we need to continue prioritising those passengers who had the most imminent departure dates, I am working closely with my teams to improve communication to all of our customers and streamline the processes to deal with the huge volumes of communications.
How You Can Get Hold Of Us
We urge you to not call us about your holiday if you are not due to travel before the end of May 2020. If for some reason we have not been able to get hold of you and your departure date is within one week then please email us at [email protected] with your booking reference and departure date in the subject line.
If you are still looking to book a holiday and you can’t get through on the telephone please send an email to [email protected] and we’ll make sure one of the team gets in touch.
I’d like to personally extend my thanks to our wonderful customers who, despite their disappointment, have supported this industry we all love so much by allowing us to re-organise their travel plans. The comments and feedback we have received has been, not just humbling, but a much-needed morale boost for the team. We hope in some way we can provide the same back when get you on those airplanes and away to your destination of choice.
Whilst the world of travel feels a little uncertain right now, we’ve always been a resilient and close knit industry. As a business we contract the vast majority of our accommodation and ground arrangements direct. We’ve been in constant contact with our partners across the globe who are eager to welcome our clients back to their countries and resorts at the soonest possible time.
Thank you again for your patience and support over this time.
My best wishes
MD & Owner | Best at Travel