FAQs

  1. When is my balance payment due?

    Your balance payment is due 12 weeks before you travel. Your Best At Travel invoice will show exactly what date your balance payment is due and can be found on the bottom line of the Price Breakdown sections of your invoice listed as 'balance due by'.

  2. How can I pay?

    We accept payment by any of the following methods: 
    Online: Please go to “Online Payments” where payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. 

    By Phone: Please call our After Sales Team on 020 7849 4199 and payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. Bank Transfer: If you would like arrange your payment by bank transfer please contact our After Sales Team on 020 7849 4199 for details. 

    By Post: Payments can be made by cheque made payable to Best At Travel and sent for the attention of the Accounts Department to Best At Travel, Worldwide House, 7-9 Whitfield Street, London, W1T 2AS. We would ask that your booking reference is written clearly on the reverse of the cheque.

  3. Do you make a charge for payments made by Credit card?

    A charge of 2% is payable for payments made using a credit card. No additional charge will be incurred on other payment methods.

  4. Payments I have made on my booking are not showing on my invoice. How can I check they have been received?

    You can call our After Sales Team on 020 7849 4199 or email them at [email protected] and they will be able to confirm if your payment has been received.

  5. Can I ask family and friends to pay money towards my holiday as a wedding present or a gift?

    You can pay your deposit or balance by the following methods: 
    Gift Vouchers can be purchased for any reason and for any amount. Birthdays, honeymoon, anniversaries, retirement, wedding presents the choice is yours.

Why choose Best At Travel?

EXPERTISE

We have first-hand knowledge of the destinations we sell. Travel is our passion.

SERVICE

We’re proud to have a high number of loyal customers and 98% of our customers consider our service to be excellent.

VALUE

We constantly negotiate exceptional hotel deals and exclusives for our customers.

TRUST

We are a privately owned family company with offices in the heart of London.

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